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Help Desk

Help is available via the e-mail and phone numbers below.

  • Hours Of Operation: 8:00 AM to 5:00 PM EST, Monday - Friday, except on Federal holidays.
  • Toll-Free:1-888-336-8930
  • TTY:1-800-877-8339
  • Local:202-401-6238
  • Email:OBSSHelpDesk@ed.gov

Related Links

Welcome


ALERT: G5 users may encounter a 504 Gateway Timeout error when completing a refund in G5. This is a known issue, and our team is actively working on a resolution. If you receive this error, do not attempt to process the refund again. Refunds that display a failed status may still be processing in the background and could be completed at a later time. Submitting another refund may result in duplicate transactions. Please verify the refund status before attempting any additional refund requests.

News and Events

06/23/26 Paper check refunds are only accepted in exceptional circumstances - more »
06/03/26 Use Current FEDWIRE Form for Department of Education Payments - Institutions must immediately adopt the current FEDWIRE form for U.S. Department of Education payments to ensure correct Agency Location Code (ALC) placement and avoid processing rejections by the Department of the Treasury. more »
08/11/25 G5 Phishing Alert - more »
01/31/25 Notice - Please see the attached notice regarding the temporary restraining order entered on Friday, January 31, 2025, in New York et al v. Trump, No. 25-cv-39-JJM-PAS (D.R.I.), ECF No. 50. more »
09/06/24 All users with internal roles must have PIV, ed.gov email address and ED laptop - Effective October 1, 2024, G5 will no longer support external contractors with internal roles unless they have the following:

  1. ed.gov email address
  2. ED issued PIV card
  3. ED issued GFE (government furnished laptop)
 more »

G5 Web Site Hours of Operation

Below are the days and times that the G5 web site is available. Please note that all times are in Eastern time.

G5 Hours of Operation in Eastern Time
Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Unavailable from 03:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Unavailable from 09:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Available 24 hours

G5 Version:6.25.00

Frequently Asked Questions (FAQs)

Q. What is G5?

A. G5 is the Department of ....

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Q. What information does a grant ...?

A. A grant award number is ....

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