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Help Desk

Help is available via the e-mail and phone numbers below.

  • Hours Of Operation: 8:00 AM to 6:00 PM EST, Monday - Friday, except on Federal holidays.
  • Toll-Free:1-888-336-8930
  • TTY:1-800-877-8339
  • Local:202-401-6238
  • Email:obssed@servicenowservices.com

Welcome

NOTICE: Due to some federal office closures related to the state funeral of former U.S. President Jimmy Carter on Jan. 9, payment requests submitted by grantees in the G5 system after the cutoff times on Wednesday, Jan. 8, will be delayed by one business day. The G5 Hotline will be open and available during normal business on Thursday, Jan. 9.

News and Events

09/06/24 All users with internal roles must have PIV, ed.gov email address and ED laptop - Effective October 1, 2024, G5/G6 will no longer support external contractors with internal roles unless they have the following:

  1. ed.gov email address
  2. ED issued PIV card
  3. ED issued GFE (government furnished laptop)
more »
09/05/24 Refunds Guidance Updated - Guidance on submitting refunds to the U.S. Department of Education has been enhanced in the Frequently Asked Questions section. To review the additions, search for the Refunds guidance on the FAQs page. more »
05/23/23 Login.gov Frequently Asked Questions: - What is Login.gov? Login.gov is a single sign-on method operated by the US General Services Administration (GSA) as a safe and secure way to access government websites. You can use a single account to access the site of any government agency that partners with Login.gov. more »

G5 Web Site Hours of Operation

Below are the days and times that the G5 web site is available. Please note that all times are in Eastern time.

G5 Hours of Operation in Eastern Time
Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Unavailable from 03:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Unavailable from 09:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Available 24 hours

G5 Version:6.21.01

Frequently Asked Questions (FAQs)

Q. What is G5?

A. G5 is the Department of ....

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Q. What information does a grant ...?

A. A grant award number is ....

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