Cancel Refunds


Concept

In this topic, you will learn how to cancel a refund request.


Steps:

  1. Click the Refunds Cancellation menu item to cancel a refund.

    Step 1
  2. Important NoteThere is a 15-minute time limit for cancelling a refund request while it is in Pending status.

    Step 2
  3. Click the Cancel checkbox to select the refund you want to cancel.

     

    In this example, click the Cancel checkbox for the first refund on the list.

    Step 3
  4. Click the Continue button to move to the Summary tab.

    Step 4
  5. Click the Cancel Refund Request(s) button to submit the cancellation.

    Step 5
  6. You will receive a message confirming that the refund has been canceled.

    Step 6

  7. Click the Done button to return to the Cancel a Refund screen.

    Step 7

Congratulations!

 

You have successfully cancelled a refund request.