Cancel a Payment Request

In this topic, you will learn how to Cancel a Payment Request in G5.

Steps:

1. Click the Modify/Cancel Payments function to cancel a payment request.

   Step 1

2. Prior to a payment request being processed, you may cancel it.  If it has processed, you may need to either process a Drawdown Adjustment or a Refund.

    

   You may only cancel the full Control Number as you cannot cancel specific payment requests within it.

   Step 2

3. Note: If you have multiple payee UEIs, all recent payment requests will appear on the page with the corresponding UEIs in the first column.

   Step 3

4. Click the appropriate Cancel link to cancel the payment request.

    

   In this example, click the Cancel link for the first request.

   Step 4

5. Please be aware that once a Payment Request has been cancelled, that action cannot be undone.

    

   Therefore you would need to submit a new Payment Request if you mistakenly cancel your Payment Request.

   Step 5

6. Click the Cancel Payments button to cancel the payment.

   Step 6

7. The Confirmation screen displays.

    

   Click the Go To Home button to return to the My Home Page.

   Step 7

Congratulations!

You have successfully cancelled a payment request.

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