In this topic, you will learn how to return refunds to FMSS.
Steps:
Click the Refunds Maintenance menu item to begin the process of returning refunds to FMSS.
Step 1You may search for the refund(s) using the SF-215 Number, Confirmation Number, Date, Refund Type, Payee UEI or any combination of fields. For this example, the refund(s) will be queried by SF-215 Number.
Step 2Enter the correct information into the SF-215 Number field.
For this example, enter a valid value e.g. "87144".
Step 3Click the Search button to search for refunds which meet the search criteria.
Step 4Click the Select radio button to mark the refund 87144.
Step 5Click the Return to FMSS button to move to the Return to FMSS tab.
Step 6Click the Vertical scrollbar.
Step 7The system displays Refund Information including Refund Amount, Balance Unapplied, Payee UEI and Payee Name.
There is also an FMSS Reasons section where the user can select a return reason.
Click the Vertical scrollbar to scroll further down the screen.
Step 9At the bottom of the screen is the information for the associated award.
Click the button to the right of the Return Refund Reason field to display the list of reasons for returning refunds to FMSS.
Step 10Select the Duplicate refund posting list item.
Step 11Click the Continue button to move to the Summary tab.
Step 12Click the Vertical scrollbar to scroll down and review the information.
Step 13Click the Submit button to submit the return to the system.
Step 14The system displays a message indicating that the refund was successfully returned to FMSS.
Click the Vertical scrollbar to scroll down.
Step 15Note: If you want to return additional refunds, you can click Done and return to the search screen to repeat the process.
Step 16Click the Go to Home button to return to the My Home Page screen.
Step 17Congratulations!
You have successfully returned refunds to FMSS.