Reset Password


Concept

In this topic, you will learn how to reset your G5 password online.


Steps:

  1. Click the Sign In button to view the login options.

    Step 1
  2. Click the Sign In button to open the G5 homepage.

    Step 2
  3. Click the I Agree button to agree to the terms and open the G5 homepage.

    Step 3
  4. On the G5 Home Page, click the Reset Password hyperlink.

    Step 4
  5. Enter your G5 User ID into the User ID field.

     

    For this example, enter a valid value e.g. "er.30@ed.gov".

    Step 5
  6. Click the Continue > button to move to the next screen.

    Step 6
  7. The system displays a message indicating that an email has been sent.

    Step 7
  8. Hover over and click the Home menu item to return to the Home Page.

    Step 8
  9. Next Steps

     

    The has system sent a message to your email address which will include a link for resetting your password. You may now navigate to your email to see the link.

    Step 9
  10. There will be a No-Reply type of email from G5 in your In Box.  Open the message and click the Reset My Password link to continue the process of resetting your password.

    Step 10
  11. Clicking the link routes you back to G5 to continue the process.  Enter the answer to your Secret Question into the Secret Answer field.

     

    For this example, enter a valid value e.g. "Mike".

    Step 11
  12. Click the Reset Your Password button.

    Step 12
  13. The Change Your Password screen displays with the rules for setting or resetting passwords.

     

    Enter the new password you would like to use into the New Password field.  For this example, enter a valid value e.g. "Te@cher2".

    Step 13
  14. Re-enter the new password into the Confirm Password field.

     

    For this example, enter a valid value e.g. "Te@cher2".

    Step 14
  15. Click the Change Password button to change your password to the one you just entered.

    Step 15
  16. The system displays a message indicating that your password has been changed successfully.

     

    Click the Done button to acknowledge the note and indicate that you are done with the process.

    Step 16

Congratulations!

 

You have successfully reset your password.