Purpose: This procedure demonstrates how to create a refund request in G5. All submitted refunds will be placed in a pending status for three business days before being processed.
G5 Role: G5 Payee Full Access
Navigation Path: Payments > Refunds > Create a Refund
Prerequisites: The prerequisites for this topic are:
1. A payment exists in G5 for the associated award.
2. The Net Draws for the associated award must be greater than zero.
3. The award must be in Open, Liquidation, or Suspension status.